Return Policy

We value your business. If you're not completely satisfied with the XP-Pen experience, just follow our 2 step return.

2 Step Return Process

Step 1: Contact customer support at +1 626-421-7428,  Mon-Fri 10am to 5pm p.s.t

            Or

            Email us at  service@xp-pen.com  (Recommend)

Step 2: Ship the item back via Post/DHL/FEDEX to assigned place.

Graphic tablets/displays/tracing pad:

We gladly accept returns within 15 days upon receipt of the device. 30 days for state of California, USA.

Products must be in like new condition with no signs of customer abuse.

Original sales package and all items included must be returned to receive credit.

For Accessories:

We gladly accept returns within 15 days of purchase. 30 days for state of California, USA.

Buyer is responsible for return shipping and handling of accessories.